Privacy Policy

Effective Date: 3rd August 2023

Kid Wonder Pty Limited (“Kidwonder” or “we”, “us”, or “our”) is dedicated to safeguarding privacy and managing personal information. This Privacy Policy outlines how we collect, secure, store, use, and disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By using Kidwonder’s services or providing your personal information to Kidwonder, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.

1. Definition

The Privacy Act defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

2. Collection of Personal Information

Kidwonder directly collects personal information from you or from third parties with your consent or as permitted by law. This can occur via phone, email, internal channels, including social networking interactions with Kidwonder, mobile applications, in-person interactions, written communications, or participation in Kidwonder surveys.

3. Type of Personal Information

The personal information that Kidwonder generally collects includes name, email, gender, postcode, postal address and contact numbers. When collecting information from a minor, parent or guardian consent is required. Additionally, we may collect any other information you provide to us or authorise us to collect during your interactions with Kidwonder. For instance, in certain circumstances, such as in recruitment processes, we may obtain further information about you from third parties whom you have nominated as referees. 

Close Circuit Television (CCTV) will be in operation on the premises of Kidwonder to ensure security and safety. CCTV footage may capture images and videos of individuals. Authorised personnel will have access to this footage, and it may be shared with law enforcement agencies when required. By visiting Kidwonder premises, you provide consent for your image to be captured and stored on CCTV in accordance with this Privacy Policy.

4. Use and Disclosure of Personal Information

4.1 Kidwonder collects and utilises personal information in the following situations;

• • Registration for Kidwonder events or programs;
• • Processing payments when purchasing Kidwonder products and services;
• • Subscription to Kidwonder newsletters, promotional materials or updates, with your consent;
• • Application for Kidwonder memberships or partnerships;
• • Donations, sponsorships, and other forms of support;
• • Communication with you for requests regarding information, brochures and general enquiries;
• • Venue hire and event arrangements;
• • Recruitment processes, including volunteering;
• • Reporting of incidents or accidents at Kidwonder facilities;
• • Interaction with Kidwonder through its website, mobile applications, or social networking activities, including but not limited to Facebook, Twitter (currently rebranding to X), and Instagram;
• • Complying with legal obligations.

4.2 We may disclose your personal information to third parties, such as third party agents involved in ticket purchasing, to aid us in providing our services to you. These third parties are contractually obligated to protect the confidentiality and security of your personal information and are prohibited from using it for any other purposes.

4.3 Kidwonder also collects and uses personal information for market research purposes, online service marketing, and to enhance and personalise the delivery of products and services to its customers.

4.4 Your personal information may be disclosed when required by law, in response to a court order or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Sensitive Information

Under the Privacy Act, sensitive information encompasses details or viewpoints concerning an individual’s health information or affiliation with a professional organisation. Kidwonder may gather health information with your consent if it is reasonably necessary to ensure your wellbeing, safety or accessibility while visiting the Kidwonder premises.

Kidwonder will only utilise sensitive information in the following circumstances:

• • The initial objective for which it was required;
• • A secondary objective that is directly associated with the primary purpose;
• • With your consent;
• • When compelled or permitted by law.

6. Security and Retention of Personal Information:

Kidwonder implements reasonable security measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

Your personal information is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When we no longer require your personal information, we securely dispose of it.

7. Your Rights and Choices

You have the right to access, update, correct, and delete your personal information held by Kidwonder. To exercise these rights or address any enquiries or concerns about your personal information, please contact us using the provided contact information. In order to protect your personal information we may require identification from you before releasing the requested information.

You may choose to unsubscribe from our marketing communications at any time by following the instructions provided in the communication.

8. Maintaining the Quality of Personal Information

Maintaining the accuracy and completeness of your personal information is of utmost importance to us. We are committed to taking reasonable measures to ensure that your personal information remains accurate, complete, and up-to-date. If you discover that the information Kidwonder holds is outdated or inaccurate, we kindly request that we are promptly informed so we may update our records and we can ensure the provision of quality services to you.

9. Website and Social Media Interaction

9.1 Cookies:

Kidwonder may utilise online advertising platforms to display advertisements for current and upcoming shows or events. In order to tailor these ads based on users’ previous visits to the Kidwonder website, cookies are placed on users’ browsers. These cookies, along with web beacons, tracking pixels and measurement software, enable us to maintain the “state of a user session”, which involves remembering users’ identities from one page to another while providing requested information. The information collected may include frequency of site visits, visited pages, clicked links, geolocation data, browser and operating system details, and previous sites visited before reaching the Kidwonder website.

All users have the option to opt out of cookie usage by disabling specific functions in their web browsers. However, this may result in limited access to certain pages or content on our website.

9.1.1 Definition:

A ‘cookie’ is a string of information which assigns you to a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Kidwonder website. Cookies allow us to understand how the Kidwonder website is being used and to improve your user experience.

9.1.2 Types of Cookies:

The following types of cookies may be used when you visit the Kidwonder website or social media platforms:

Advertising Cookies:

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Kidwonder website, social media platforms and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies:

Analytics cookies monitor how users reached the Kidwonder website or social media platforms and how they interact with and move around. These cookies let us know what features of the Kidwonder website working the best and what features can be improved.

Personalisation Cookies:

Personalisation cookies are used to recognise repeat visitors to the Kidwonder website. We use these cookies to record your browsing history, the pages you have visited, and your settings and references each time you visit the Kidwonder website.

Security Cookies:

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorised parties. 

Site Management Cookies:

Site management cookies are used to maintain your identity or session on the Kidwonder website so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

9.1.3 Control of Cookies:

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Kidwonder website. 

For more information on how to control cookies, check your browser or device settings for how you can control or reject cookies.

9.1.4 Other Tracking Technologies:

In addition to cookies, we may use web beacons, pixel tags and other tracking technologies on the Kidwonder website to help customise the Kidwonder website. A “web beacon” or “pixel tag” is a tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

9.2 Third-Party Websites:

The Kidwonder website may contain links to third party websites of collaborating organisations. Please note that these linked sites are beyond the control of Kidwonder, and we cannot assume responsibility for the conduct of the companies associated with these sites or their collection of information through third-party applications or widgets. Prior to disclosing information on any other website, it is advised to review the terms and conditions of the respective website and the data collection practices and privacy policy of the relevant third party.

10. Disclosure of Personal Information

Kidwonder does not engage in the sale of personal information. We may disclose your personal information for the purposes explained during collection or as outlined in this Privacy Policy. Your personal information will not be disclosed for other purposes without obtaining your consent, unless authorised or required by law.

Kidwonder may share personal information with third parties who have a legitimate business relationship with us in order to provide services. Kidwonder may disclose information to trusted third parties engaged to assist with various services, including data processing, data analysis, information technology services and support, website maintenance or development, venue and event promoters, printing, record archiving, data mailing, and market research. Kidwonder takes measures to ensure that any such third parties protect the privacy and security of your personal information and only use it for the disclosed purpose.

11. Response to Data Breach

In the event of a data breach involving the unauthorised loss, use, or disclosure of your personal information, we will assess and respond in accordance with our applicable policies and procedures, which incorporate the requirements outlined in the Privacy Act. As required by the Privacy Act, we will notify you if your personal information is involved in an eligible data breach likely to result in serious harm. The notification will also include recommendations on steps you should take in response to the breach. Additionally, when mandated by law, we will notify the Office of Australian Information Commissioner of any eligible data breach.

12. Updates to the Privacy Policy:

Kidwonder may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The policy and the date of update is available on the Kidwonder website.

13. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@kidwonder.com.